Frequently Asked Questions
Everything you need to know about shopping with ELKO Healthcare.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location.
What is your return policy for apparel and healthcare wear?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain personal care items cannot be returned.
How do I determine the correct size for my garments?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment dimensions for the best fit.
Do you offer international shipping?
Yes, ELKO Healthcare ships worldwide. International delivery times and shipping fees vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Are your products suitable for professional medical environments?
Absolutely. Our professional wear is designed with high-quality, antimicrobial fabrics that meet the rigorous standards required for healthcare and clinical settings.